Reduction of printing costs to 60% through effective purchasing

• Monitoring inventory levels
• calculation of requirements
• Weighing up the right purchasing quantity in coordination with the update cycles and project planning

Increase in customer satisfaction from 55 to a constant 92 by improving the manuals quality and clarity.

Optimization of processes reduced the time spent processing projects (with an company-wide impact)

Doubling sales through a self-created campaign that struck a chord with customers

Creation of tools (click path) for support agents in order to be able to act better in the call and reduce the AHT